Telehealth Physiotherapy

Online Telehealth Physiotherapy Appointments

If you’re unable to attend our clinic in person, then our physiotherapists are able to provide treatment via Telehealth Physiotherapy.

Telehealth Physiotherapy is essentially an online health consultation, done remotely using video conference calling software.

When you meet with your physiotherapist via Telehealth, you’ll receive professional assessment and diagnosis of your condition, advice to assist you in self-managing your injury, and progress exercises and movements. This allows your physio treatment to remain on track, even if you can’t attend an appointment in person.

Telehealth FAQs

Frequently Asked Questions

Here are some common questions about Telehealth Physiotherapy.

If you have any other questions, please contact us online or call 03 9001 1301.

The appointment itself will be much like an in rooms physiotherapy appointment where you will be asked some questions about how you are feeling, some tests will be performed, and you will be asked to perform certain movements/activities for our physiotherapists to observe as part of our assessment of your condition. After completing the assessment, some exercises and advice will be provided to help you self-manage and improve your condition (usually via PhysiApp®).
After you book a Telehealth appointment, we will send you a confirmation email which contains a link to allow you to "join" the teleconference for your physiotherapy appointment.It would be helpful to download PhysiApp for free from either the App Store or Play Store so that you can access the exercises and information we will send you at the conclusion of your appointment. For more information about Physiapp or to access your exercises on a computer, please go to
Anyone who is self motivated to improve their condition / pain or injury (whether acute or chronic) can benefit from Telehealth. Specifically, we are able to help you with any joint sprain or injury, muscle pain, work place or work station and ergonomic set up via Telehealth.
As with an in rooms appointment, your physiotherapist will recommend active participation in your recovery which will require you to perform some exercises / strength / control or stretching and range of movement exercises. Naturally, these will need to be monitored to evaluate how effective they have been to assist you and may need to be modified as you progress and improve with your presenting injury. A follow up appointment will be made with you at the time of your Telehealth appointment with your physiotherapist.
At the conclusion of your appointment, one of our receptionists will call you to organise payment for your appointment. We will then forward you a receipt via email. Please note that as of Tuesday 14 April 2020, some private health insurers will allow for a rebate just like you would receive if you were to use your private health for a rebate in rooms. You will however need to forward your receipt to your private health fund.
Yes – you are now able to use your Chronic Disease Management (formerly Enhanced Primary Care or EPC) referral for Telehealth appointments. Please call us on (03) 9001 1301 to organise an appointment.
Yes – you can continue your TAC or Workcover physiotherapy appointments via Telehealth. Please contact us for more information or to book an appointment.

Video Appointments

Telehealth allows you to meet with your physiotherapist from your phone or laptop.

Home Exercise Videos

PhysiApp allows us to send you videos and explanations of exercises.


Our physiotherapists are experts in...

  • Accurately diagnosing the source of your pain and problem.
  • Musculoskeletal conditions affecting your: back and neck, shoulder, elbow, wrist, hip, knee, ankle or foot.
  • Muscle and joint sprains.
  • Exercise supervision/training (strength and cardio), including exercises you can do at home.
  • Treatment of vertigo and dizziness.
  • Fall prevention programs.
  • Pre and Post operative management (knees, ankles, hips, shoulders – arthroscopes and joint replacements).
  • Post fracture management.
  • Sports injuries (ligaments and muscle strains).
  • Motor vehicle accidents (including whiplash).
  • Work related injuries (work cover).
  • Department of Veterans Affairs (DVA) patients.
  • Joint instability.
  • Repetitive strain injuries like “mouse arm”.
  • Providing advice on modifications to home work/study stations, to improve ergonomics and avoid injury.


Book Your Online Physiotherapy Appointment

For TeleHealth Physiotherapy appointments, please call our clinic on 03 9001 1301.

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